Privacy Policy

We strive to deliver outstanding services, products, and experiences at Lagoon Spa Seminyak, Bali, and at every touch-point and guest interaction. We value your business and, most importantly, your loyalty. We recognize that privacy is an important issue. This Internet Privacy Policy demonstrates Lagoon Spa Seminyak’s commitment to assuring a strong and meaningful customer relationship, and addresses questions about the type of personal information we collect on our websites, the third parties with whom we might share such information, and how you can review or change the personal information you provide to us.

On our websites we collect information that you voluntarily provide in order for us to provide services and products, process reservations and other transactions you request, and provide customer service. We may also use the personal information we collect for other business purposes such as to better understand customer needs, enhance relationships, make appropriate offers, or facilitate third party offers we feel will be of interest to you.

Information submitted by you within our website, will be used only by us in order to provide customer service to you, inform you of any new promotion or update of our website, or to help process your reservation, in case help is needed. Lagoon Spa Seminyak does not share, sell, rent, or trade guest details with third parties for their promotional purposes. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

When you reserve our products, or other services from us, our credit card processing vendor DOKU Internet Payment Getaway will request certain personally identifiable information from you. You must provide contact information (such as name, email, and physical address) and financial information (such as credit card number on the payment form DOKU link that personally sent by our official reservation agent. They utilize Secure Socket Layer (SSL) encryption to transmit sensitive information through internet.

We use your IP address to help diagnose problems with our server and to administer our website. We also track browser types to help us understand our visitors’ needs related to our website design. IP addresses are not linked to personally identifiable information. When you enter a contest or other promotional features, we ask for information such as your name, mailing address, daytime phone number and email address, so we can administer the contest and contact you to receive feedback regarding our product.

If you no longer wish to receive our newsletter whether it is a promotional, updates, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at

In case you did not received any emails from us, it might be filtered by your spam filter. Most automated filters like this are imperfect and might be prevent you to received legitimate emails overtime. To avoid this, please add our email address to your safe sender list. Here is how to do it.

With whom this site shares information it gathers/tracks/shares:
We share aggregate statistics about our customer’s traffic patterns and reservations with our suppliers and partners, but these statistics do not include any personally identifying information. Like most Web sites, there is certain information we automatically track, including the URL that you just came from, which URL you go to next, the browser you are using and your IP address.

Information gathered by our credit card processing vendor, as the name of the client, name of the company, phone number, email address, and credit card, is necessary for them to provide that service, and will not be provided to Lagoon Spa Seminyak. Our credit card processing vendor is prohibited from using your personally identifiable information for any other purpose.

We use cookies to help users navigate efficiently between secure and non-secure pages of our site. Cookies are pieces of information that a Website transfers to your computer’s hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences. The use of cookies is an industry standard, and many major web sites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they identify a user’s computer. Most browsers are initially set to accept cookies. If you prefer, you can set yours to refuse cookies. However, you may not be able to take full advantage of a website if you do so. We link the information we store in cookies to any personally identifiable information you submit while on our site.

Updating personally identifiable information:
We intend to give you as much control as possible over your personal information. You have the option to modify your reservation, update your personal information, subscriptions or service package at any time by signing into your account and making the relevant adjustments.

Links to Other Sites:
This Web site may contains links to other sites that are not owned or controlled by Lagoon Spa Seminyak. Please be aware that Lagoon Spa Seminyak is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once they receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

How to Contact Us:
If you have any questions about this privacy statement, or would like more information about Lagoon Spa Seminyak, please contact us at: Our mailing address and phone number are available at the bottom of this page.

Changes to our Privacy Policy:
This policy may be revised over time as new features are added to the web site. We will post those changes prominently so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check this site for information about revisions to our privacy policy.

If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.